Capture what arrives
Bring vehicle details, diagnostic signals, inspection notes, and customer context into one starting point.
Intake + diagnostics
Ratchetrace / Service operations intelligence
One intelligent workflowfor every vehicle, repair,and customer touchpoint.
Built for independent repair and detailing teams.
The shop floor, finally in sync.
Ratchetrace connects diagnostics, estimates, scheduling, parts, communication, and follow-up around the vehicle—not around another pile of tabs.
A living work order
From the first scan to the next service, every decision has a place and every update has a reason.
Always moving. Never mysterious.
The connected shop
The handoff is where time disappears.
Ratchetrace gives every person the same thread to pull—so work keeps moving even when the day gets loud.
Turn signal into a plan
Prepare estimates, check parts and supplier information, and keep approvals moving without the follow-up chase.
Estimate + parts
Keep every handoff visible
Schedule around the bay, coordinate the team, and send customers useful updates from intake to completion.
Schedule + updates
Keep the relationship running
Use repair history and vehicle data to trigger thoughtful maintenance and detailing follow-ups after the keys go back.
History + follow-up
A shop-wide timeline
One visit. One thread.
Turn the invisible work between moments into a clear operating rhythm your team and customers can feel.
Work order 0428 / in progress
2019 Toyota Tacoma
Bay 03
Current thread
Inspection complete
Findings are attached to the vehicle history.
Estimate sent
Customer can review the next best action.
Approval in motion
The team is ready for the customer's reply.
Next automations
Customer updateQueued
Parts checkReady
Next touchpoint09:30
01Intake
02Inspect
03Approve
04Service
05Follow up
What changes
Fewer tabs. Better follow-through.
Ratchetrace is built around the practical reality of a long-running service operation: the work is connected, so the workflow should be too.
01 / For the team
Less admin drag between the lift and the front desk.
One place to see what needs attention next, without reconstructing the story across disconnected tools.
02 / For the customer
Clear updates that arrive before questions do.
A steadier experience from first conversation through approval, service, pickup, and the next reminder.
03 / For the shop
More consistency in every vehicle relationship.
The history of the work becomes the starting point for smarter maintenance and detailing follow-through.
Customer updates that keep pace
Estimates grounded in the work
Follow-up that remembers
Ready when your bay is
Make the next customer update the easy part.
Tell us where your shop loses time. We'll show you how one intelligent workflow can connect the moments that matter.
Start a conversation
ratchetrace-2@polsia.app